This week’s updates span smarter Inbox automation, clearer AI visibility, a refreshed Processes experience, and a round of reliability fixes across Phone and mobile.

Inbox & Email

  • 📬 New auto-assignment rules let you route incoming messages by sender email address and property group — so teams that receive high volumes of vendor or third-party notifications (like PropertyMeld) can automatically direct each message to the right person without manual sorting.
  • ✅ Inbox conversations are more reliable about staying open — a fix prevents assigned conversations from being resolved automatically without any user action.
  • 🔄 Unrelated email threads are less likely to be merged together incorrectly, improving conversation accuracy especially for accounts connected to third-party email senders.

Workflows & Processes

  • 🧭 The Processes list and individual process views have a refreshed look — calmer, more legible styling that matches the updated Inbox and CRM experience, making it easier to scan and act on work at a glance.
  • ⚙️ CRM pipeline settings and Stages & Workflows now match the improved experience already available for process types, so both areas feel consistent and easier to manage.

Phone & Calling

  • 📞 AI-sent SMS messages are now clearly labeled with an AI badge — so your team can instantly tell whether a text was written by a person or sent by your AI agent, making review and handoff much smoother.
  • 🎙️ Distinct after-hours greetings are back — you can now set a separate initial greeting for after-hours callers even when your number is configured to ring a group, not just when it routes to voicemail.
  • 👥 Call queues can now include multiple recipients, so inbound calls distribute across your available team members rather than stacking behind a single agent.
  • 📞 Android users on the mobile app are more reliably receiving push notifications for inbound calls and texts — a migration to Google’s current notification platform resolves a silent failure that had been blocking alerts.
  • 🔄 Call dropping on mobile is less likely after fixes to call stability on the app.

Reporting & Dashboards

  • 📊 The Team Performance dashboard now has a team filter — admins and team leads can narrow the view to just their group instead of scrolling through every user in the account, and the summary cards update to reflect the filtered selection.

Reliability & Fixes

  • ✅ E-signature links are working dependably again after resolving an issue that caused recipients to see a “session expired” error when opening requests.
  • 🔔 Mobile push notification settings are more reliable — users who have “My Messages Only” enabled will no longer receive notifications for conversations not assigned to them.
  • ⚙️ The AppFolio integration now validates credentials before allowing a re-enable, so a disconnected integration can’t be turned back on with invalid keys.
  • ⚙️ We made infrastructure improvements that address memory usage and improve overall application stability.