This week brings a meaningful mobile app release, new call queue options for busy teams, more granular workflow controls, and expanded API key management — plus a round of reliability improvements across integrations and calling.

📱 Mobile App (version 2.2.5)

  • 🚀 Away mode is now in the mobile app. You can toggle your availability directly from your phone, synced with the web app — so you’re not fielding calls during meetings or after hours just because you forgot to switch over on your desktop.
  • 📞 Outbound calls on Android are more reliable. A fix ensures calls properly transition to an active state once connected, preventing the platform from dropping calls that appeared to be stuck mid-dial.
  • 📋 Paste now works in the mobile app. You can paste phone numbers and other text directly into fields, saving time on manual entry.
  • 🔔 Push notifications respect your “My Messages Only” setting more reliably. A fix reduces cases where you’d receive notifications for conversations not assigned to you.
  • 🔊 Bluetooth audio quality during calls is improved. Crackling and audio breakup over Bluetooth headsets should be significantly reduced.
  • 🔓 Android logout works as expected. Logging out now fully clears your session, so switching accounts on Android behaves correctly.
  • ✅ The Android app meets the latest Google Play target version requirements, keeping your app updatable from the Play Store without interruption.

📞 Phone & Calling

  • 🧭 Callers waiting in a queue can now request a callback instead of staying on hold. When your team is busy, callers get the option to hang up and receive a return call when an agent is free — reducing abandoned calls and improving the caller experience. The callback option is only offered to callers who are genuinely waiting, not to calls already ringing through to an agent.
  • 📊 Call abandonment metrics are now available in phone reporting. You can see how many callers hung up before reaching an agent, giving your team clearer visibility into queue performance during busy periods.
  • ⚙️ Cascading ring group behavior is more reliable after fixes for a configuration issue that could disrupt how calls moved through ring groups.

⚙️ Workflows & Automation

  • 🔒 You can now restrict which users are allowed to set specific values on a custom field — not just whether they can edit it at all. This lets admins protect sensitive field values while keeping the field visible and editable for other purposes.
  • ✅ Steps can now be gated on a field’s specific value, not just whether it’s filled in. If a process should only advance when something is genuinely confirmed — not just entered — you can now enforce that as a completion requirement.
  • 🤖 The AI process setup wizard handles role assignments more reliably, fixing a case where it could suggest an owner role that doesn’t exist, causing the setup to fail at review time.

🔑 Integrations & API

  • 🗝️ You can now create multiple REST API keys, make individual keys read-only, and revoke them independently. This means different integrations and scripts can each have their own key — so rotating or disabling one doesn’t disrupt the others. Available for accounts with REST API access.
  • 🔄 Buildium delinquency sync is more accurate. Rent-collection processes are less likely to close incorrectly on a transient $0 balance and will now respond properly when an NSF (returned payment) is recorded.
  • 🔄 Buildium sync is more dependable after work to reduce rate-limit errors that could slow down data updates.
  • 🏠 Rentvine sync handles edge cases more gracefully, including missing contacts, so your property data stays up to date more reliably.
  • 📬 Zapier and API lead creation now correctly applies the source field from the payload, so leads are attributed to the right source when created through automation.
  • ✉️ Scheduled email sends are more reliable with improved handling for rate limits, reducing the chance of delays during high-volume sends.
  • 🏠 AppFolio delinquency sync is more dependable after fixes for cases where a paid balance wasn’t clearing, which could trigger incorrect follow-up messages to tenants.
  • ⚙️ Canceled AppFolio work orders without a date now sync correctly to AppFolio, keeping your work order data consistent.

🛠️ General Reliability

  • ⚙️ The property merge tool works correctly again, after a fix for cases where duplicate properties weren’t populating as expected.
  • ⚙️ Bulk stage updates across pipelines are faster and more reliable, with fixes for timeouts that could leave only some leads updated when processing large selections.
  • ⚙️ The call history view loads faster, after performance improvements to a frequently used data endpoint that was adding noticeable latency for some users.
  • ⚙️ We made additional infrastructure and stability improvements that make syncs and background processing more resilient overall.