This week brings a wave of calling improvements for mobile and desktop, a long-requested Pipelines feature, faster Inbox loading, and smarter AI tagging — plus a range of reliability and performance fixes across the product.

Phone & Calling

🚀 External participants in conference calls. You can now add any outside phone number — a vendor, an owner, a contractor — directly into an active call alongside your team. Three-way calls no longer require the other person to be a LeadSimple user.

📞 Transfer to a queue from mobile. The iOS and Android apps now support transferring active calls to a call queue, matching what’s been available on the web.

🔔 Queue callbacks on mobile. A floating callback icon now appears across the mobile app when a queued callback is assigned to you. Tapping it opens the call view with caller details already filled in, so you can respond without hunting for context.

⚙️ Smarter callback handling. If a caller is reached directly before their queued callback fires, the pending callback is automatically cancelled — no duplicate follow-up attempts.

🎙️ Hold controls are more reliable. Calls that lasted longer than 10 minutes could lose their hold and resume controls. That’s resolved, so hold works dependably throughout long calls.

▶️ Resume button stays visible when the phone is minimized. Minimizing the phone widget while a caller was on hold could hide the Resume button entirely. The control now remains accessible whether the phone panel is open or minimized.

📲 Inbound calls ring the Android app more reliably. Fixes address cases where incoming calls weren’t ringing the mobile app on Android.

🏷️ IVR extension choices auto-apply inbox tags. When a caller selects an IVR option (Maintenance, Leasing, Owner Inquiry, etc.), that selection now automatically tags the inbox conversation — so your team can filter and triage without tagging calls by hand.

🔄 Call transfers reassign conversations more reliably. When an agent transfers a call, the inbox conversation now follows the person who takes it, rather than staying with the original agent.

✅ Outbound calls, texts, and emails auto-resolve in Inbox. Completed outbound activity now marks the related inbox conversation as resolved automatically, reducing manual cleanup.

🧹 Transfer UI shows cleaner teammate names on mobile. The transfer sheet no longer shows email addresses or incorrect phone numbers under teammate names — just the names your team actually recognizes.

📞 Call routing now runs as expected. An issue where inbound calls bypassed custom routing and went straight to a generic voicemail has been resolved. Greetings and routing rules apply correctly again.

Inbox, Email & Texting

🚀 AI auto-tagging for inbox conversations. LeadSimple can now automatically apply your account’s existing tags to incoming conversations using AI — so filtering and reporting reflect real volume without requiring manual tagging on every thread. Rolling out to eligible accounts.

⚡ Inbox loads much faster for large accounts. Conversation list queries that could take several minutes for busy inboxes now return in under a second, making the Inbox noticeably more responsive when switching filters like Unresolved + My Messages.

📜 Full conversation history is now scrollable. Long-running threads — the kind that stretch across months of tenant or owner communication — now load their complete history. Earlier messages are no longer cut off.

🔝 Subscribers section moved higher in the context panel. The Subscribers section now appears just below Inboxes, keeping Assignee, Inboxes, and Subscribers together so they’re easier to find and update.

💬 Group texting restored for JustCall numbers. Group texting was broken across several accounts using JustCall numbers. It’s working again.

✉️ Group-text email notifications deliver reliably. A formatting issue caused group-text notifications to fail before reaching your inbox. Notifications now send correctly.

📧 Email notifications show the correct sender name. A lookup issue could cause notifications to show the wrong person as the sender. Sender names now accurately reflect who sent the message.

📨 Emails to Google Group aliases arrive promptly. Emails forwarded through Google Group aliases were delayed by up to a day in some setups. Sync is now more consistent.

🖊️ Typed text is visible in reply field on Android. When replying to an existing text conversation in the Android app, text you typed wasn’t visible as you wrote it. This is fixed in the current mobile release.

Pipelines & Processes

🚀 Draft/Live mode for Pipelines. Pipelines now support the same Draft/Live automation toggle available on Process types. Switch a pipeline to Draft to pause its workflow automation while you make changes, then flip it Live when you’re ready. Existing pipelines default to Live with no changes to your data.

📊 Custom views save correctly in Processes. A bug prevented saving custom views on Process types when pipeline-specific statistics were included in the configuration. Views now save as expected.

🪟 Stage tiles scroll horizontally again. Recent size changes to stage tiles caused them to wrap across multiple rows on pipelines and processes with many stages, pushing content down the page. Tiles now scroll in a single row as intended.

🔧 Merge tag fallback values work again. The ability to set an alternate (fallback) value for custom field merge tags — used when the main field is empty — is restored after a regression removed the option.

Autopilot

✅ Autopilot triggers renewal processes more reliably. An issue caused Autopilot to miss renewal process triggers for some accounts. This is resolved, so eligible units are less likely to be skipped.

Integrations

🔗 Rent Manager integration is deeper and more reliable. Sync from Rent Manager is more dependable, and you can now hand off a newly won owner from LeadSimple directly into Rent Manager without re-entering their data. Rolling out to Rent Manager accounts.

📎 Microsoft / Outlook attachment imports are more reliable. Certain Outlook responses caused attachment imports to fail silently. These are now handled gracefully so email attachments come through consistently.

Performance & Reliability

⚙️ We made several infrastructure and query improvements that reduce load times and improve stability across Pipelines, Processes, and Inbox — particularly for accounts with high activity volume.