We spent this week tightening the parts of LeadSimple where small reliability improvements make a big difference: calls connecting cleanly, conversations staying accurate, settings behaving predictably, and integrations keeping work visible.
New and rolling out
- 🔑 REST API keys can now be rotated from settings, giving admins a faster self-serve path when a key needs to be replaced.
- 🔔 You can now choose whether missed-call notifications appear under the bell icon, helping teams keep that feed focused on the alerts they care about most.
- 📬 If you have Early Access enabled (Settings > Company), Inbox views now show clearer conversation counts across assigned, unassigned, all, and drafts views.
- ⚙️ Again with Early Access enabled (Settings > Company), we're testing a redesigned sidebar navigation. We hope you love it!
- 📇 We're making LeadSimple friendlier to department-oriented teams with process and pipeline improvements rolling out next week. Stay tuned.
Phone & Calling
- 📞 Web calling is more dependable, including a fix for call buttons getting stuck at “Phone service connecting…”
- 📱 iOS calls handle mute more reliably, preventing the call from repeatedly muting and unmuting after mute is tapped.
- 🧾 Call activity is cleaner, with fixes for duplicate call records from extension-to-extension calls and activity that could show “Someone” instead of the right teammate.
- 🚫 Blocked callers should no longer create missed-call notifications or new lead records.
- ⚙️ Phone settings are safer when deleting ported-out numbers or removing all users from a number.
Inbox & Email
- ✉️ Connected email replies are more likely to appear in the right LeadSimple conversation after sync.
- 🧹 We fixed an issue where a damaged Inbox record could keep a conversation from opening correctly.
- 📇 Inbound call lead assignment is more accurate when leads are created from VoIP calls.
Workflows & Integrations
- 🧭 Autopilot History is easier to find as a process settings tab, keeping workflow history closer to the process itself.
- 📄 Stage changes are more reliable when a deal has an outstanding e-signature request.
- 🔄 AppFolio work orders render more reliably inside process details, and Rentvine sync handles stuck sync states more gracefully.
- 🧩 Propertyware contact merging is more reliable for duplicate contacts that previously showed a “Cannot be found” error.
Maintenance & Work Orders
- 🛠️ We're making some exciting updates to maintenance and work orders, with more to share once the rollout is ready.