A big week for Phone. Headlining the release is a brand-new Messaging Compliance Center that lets you complete 10DLC registration on your own — no support ticket required.
New: Messaging Compliance Center
Getting registered to send text messages is now a self-serve flow you can complete in minutes. Head to Settings → Phone → Compliance and walk through a guided form for your business identity, messaging program, and consent language.
- Pre-filled, property-management-ready defaults. Most fields are filled in for you using TCPA-compliant language built for property managers. For most customers, the flow is: review, validate, submit.
- LeadSimple-managed consent, privacy, and terms pages. We can host the required messaging disclosure pages on your behalf and link them automatically in your submission. Prefer to use your own? Switch to external mode and provide your URLs.
- One-click validation. Check that your pages are reachable and contain the required disclosures before you submit.
- Status visible everywhere. New summary cards on Phone Settings and Inbound Numbers show exactly where each campaign stands.
- Self-serve rejection handling. If our carrier partners rejects a campaign, you'll see exactly what needs to change — fix it and resubmit, no waiting on support.
Customers are already using the Compliance Center to get registered faster than ever, and we're really proud of how it turned out.
New: Transfer a live call to a teammate
You can now transfer an active call to another team member with one click.
- Hit the new Transfer button (next to Mute) in the active call window.
- Search for any teammate from a quick dropdown.
- The receiving teammate's phone rings, and the call record in Inbox updates to show the new owner.
Perfect for handing a caller off to the right person without making them hang up and call back.
Phone improvements & fixes
- After-hours greetings now play correctly across all menus. Fixed an issue where the after-hours greeting only played when callers reached an IVR menu, and another where the standard greeting could play in sequence after the after-hours recording.
- IVR menus are editable on Port Pending numbers. You no longer have to wait for a port to finish to set up or update an IVR menu.
- Ported numbers update their status correctly. Numbers that have completed porting will now show as active instead of hanging in Port Pending.
- Per-number Out of Office messages restored. Out of Office greetings on individual phone numbers load and play as expected.
- Outbound call recordings. Resolved an edge case where some outbound calls weren't producing a recording.
- A2P registration copy. We refined the consent language on the A2P registration screen to align with Twilio's latest guidance and improve approval rates.
Inbox & Email
- Faster, more reliable email sending. We tracked down and fixed several issues that could cause email composition and replies to time out, especially on busy accounts. Sending should feel noticeably snappier.
- Editing contacts in the new Inbox. Fixed a bug where the email field could display as [object] when editing a contact, blocking saves.
Integrations
- JotForm leads flow into your pipelines again. Resolved an issue that could prevent new submissions from creating leads.
- Canadian addresses fully supported. Canadian provinces are now selectable when entering company and property addresses.
Up next
- Calendly support and Lead Auto-Assignment are wrapping up QA and shipping soon. We can't wait to get these features out to customers!
- Universal Search — find anything in LeadSimple from one search bar.
- Texting on LeadSimple Phone for Android — send and receive text messages right from your Android device, joining our existing iOS support.
- Continued performance enhancements across the pages and workflows you use every day.