The user requested a feature to track email engagement in drip campaigns, specifically to see if recipients are opening emails, and if they are reading them more than once. This information would allow follow-ups with more targeted emails or physical mailers based on the content the recipient engaged with. The feature would be similar to functionality previously available in HubSpot, which the user found very helpful.

Requested by Paul Fabiano

PMI Arrico Realty & Property Management