Customers need the ability to automatically switch extension routing behavior (e.g., “ring user” vs “send to voicemail”) based on defined schedules or working hours.

Currently, this requires manual daily changes, which is not sustainable for teams operating across shifts, after-hours coverage, or rotating staff.

A scheduling-based routing option at the extension level would allow teams to:

Automatically route calls to users during working hours

Automatically switch to voicemail or backup routing after hours

Reduce the need for manual toggling between settings

Improve reliability for maintenance and after-hours support teams

Avoid requiring multiple phone numbers for different coverage setups

This would significantly improve operational efficiency for teams managing shared or rotating phone coverage.